IMPORTANT: Please do not report animal complaints or concerns via Social Media (i.e. Facebook, Twitter, etc.), email, or by calling the shelter directly. All complaints reported using the Mayor's Action Center or RequestIndy are automatically entered into IACS's system for Animal Care Officers (ACO) to investigate. Reporting a complaint in any other manner will result in a delayed response.
Complaints IACS Investigates
Animal Attacks
Abuse
Neglect
Injured Animals
Loose Dogs
Nuisance Complaints (i.e. Barking Dogs)
Reporting A Complaint
When reporting a complaint, please give an accurate address where the complaint is taking place. Give as much detail as possible about the animal you are concerned about. Also, make sure what you are reporting is a violation. (see complaint list above)
NOTE: You can stay anonymous when filing a complaint, however, in some investigations (i.e. dog bites, barking dogs) the actions an ACO can take will be limited if there is no contact information for the person filing the complaint.
Take pictures and videos when possible!
Report a complaint using Request Indy
This is the preferred method of reporting complaints. Both the app and the website are available 24 hours a day, 7 days a week. Complaints entered by this method will immediately be sent to an on-duty ACO to investigate. ACOs work 24 hours a day, 365 days a year.
https://request.indy.gov/citizen/s/
Report a complaint using the Mayor's Action Center
Representatives are available to take your calls Monday - Friday, 8 a.m. to 5 p.m.
Contact the Mayor's Action Center
Call 911 for Emergencies Only
If there is an animal attack taking place, or if you feel threatened by a loose animal, call 911. A Police Officer or Animal Care Officer will be sent to your location to investigate.
October 19, 2026
